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Selling on eBay

Welcome to the Selling on eBay Answer Centre. This area is for members to ask fellow community members questions about how to sell on eBay. If you would like to take part in a general discussion about selling on eBay please visit the Selling on eBay discussion boards.

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pinksarah_0
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No contact from buyer, item is collection only and they live far away. What do I do?

I sold an item 6 days ago, that was for collection only (this was stated in my description and postage details).  However the buyer lives quite far away.  I have contacted them to ensure that they were aware it was collection only and did they still want it.  But I have heard nothing back.  What do... more…
0 Answers No Comments 0 Views
paul25070
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Open Case - Seller Agreed Refund- How to?

Hi   I bought an item  in which seller has agreed to issue full refund.   To be on the safe side I had just opened a case on Ebay so everything was logged so to speak.   The seller is new to Ebay and is not sure how to go about issuing refund? Does she have the option via the open case??? Or... more…
6 Answers 1 Comment 33 Views
katiew1502
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Payments and fees

        I never get the full amount paid to my paypal. Eg. I sold iPhone for £140 + £4.10. Only received £138.90. But was invoiced separately by eBay for the fees and these are coming out next week. please can anybody help? I am new to this. Thanks        more…
4 Answers No Comments 20 Views
stacynelly2012
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New seller help please

hi I have just recently sold my first item on ebay and next to the item that has sold there is a hourglass symbol showing as payment pending, I have contacted the buyer who has sent me the invoice to prove he has paid but there is no transactions showing in my paypal, with it being a first time... more…
2 Answers No Comments 16 Views
montymotorbikes
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How do I list an item so people outside UK can bid on it?

Listed an item on ebay. A person in Sweden wanted to bid on it and could not.  How do I fix this.
1 Answer No Comments 9 Views
julie_meaden
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Hi, I'm using the app and it keeps telling me my phone number needs to be in the correct format. What is the correct format for uk number's?

    Hi, I'm trying to seek an item using the ap.  I keep getting asked to enter my phone number in a valid format. I've tried everything I can think of. does anybody know that the format is?   thanks a lot   julie more…
0 Answers No Comments 8 Views
goldring6844
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Ebay do not seem to offer buy it now with best offer anymore, does anyone know why or am i doing something wrong with my listing?

Ebay will not let me list an item with a buy it now or best offer option anymor. Does anyone know why or am I doing something wrong with my listing?
1 Answer No Comments 17 Views
zxpab
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"no comments" left by buyer as positive feedback.

I recently sold a ladies compact which was in excellent condition. The buyer left "no comments" as positive feedback. I contacted the buyer to ask if there was a problem with the item. I received a reply stating the compact was lovely and made no mention of the feedback comment. I looked at the... more…
4 Answers No Comments 59 Views
samhm92
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This is e-bays answer to chaging preferences from views/watchers to just watchers (as it was) BUT....It doesn't make sense..help!

However, we now have a new feature (column) in your "Active Selling" section where you'll be able to view both Views and Watchers from this section itself. You won't be required to go to the listing page to check both views and watchers. If you are not happy woth this changes please follow the... more…
2 Answers No Comments 39 Views
slunce_2010
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on 16.05.13 posted my first sale-ladies coat.today-19.5 can not see it.Ask for assistance

on 16.05.13 posted my first sale-ladies coat.today-19.5 can not see it.Ask for assistance
1 Answer No Comments 32 Views
beejay820
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HOW DO I CHANGE THE POSTAL DESTINATION COUNTRIES?

I have listed an auction style item with EU counties as postal destinations and in the text said I would consider Worldwide. I received emails from overseas parties, said I would accept their bids and gave postage costs, but they say they can't bid due to the originally selected preference and... more…
1 Answer No Comments 18 Views
spokesey54
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canadian posting

is anybody else having problems posting to canada at the moment with items taking longer than normal reaching there destination?
1 Answer No Comments 23 Views
photical
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how do I change my feedback from private to public

I want to change my feedback from private to public as I  received some very negative feedback that I am trying to over turn I don't want to hide anything as im not at fault. Have tried asking eBay and buyer to overturn it but no reply from either, as im new here can you please help many thanks... more…
1 Answer 1 Comment 23 Views
trigger73
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I need to end a listing

I need to end a listing. its for an electrical item that when testing this morning before being packed has just gone pop!  I've cancelled the bids but cannot end or even add a note not to bid as it has had bids and it has only six hours to go! Other than cancel bids as they come in is there any... more…
1 Answer No Comments 32 Views
bingogirl246
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How do I Make a profit from selling on profit?

I am sellling sequin art and not making any profit. Make suggestions 
2 Answers 3 Comments 59 Views
lellyreesyjewellery
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has anyone else been shocked at the new postage prices?

I have been trying to sell items but I can not even sell a bracelet with out £3 because of the size of it These prices are making it much harder to sell and I am getting emails from people telling me they are to high, very hard to work with anyone else getting this problem more…
5 Answers 1 Comment 76 Views
littlel78
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I have been asked by a buyer if I would end an auction early for a quick sale. Is this allowed and how do i go about doing it?

I have been asked by a buyer if I would end an auction early for a quick sale.  Is this allowed and how do i go about doing it? The item currently has no bids and the potential buyer has offered immediate pay pal payment. Thanks.
2 Answers 1 Comment 28 Views
paulcfrench
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I listed some items last weekend and checked the box to auto relist them if they do not sell but I have changed my mind. How do I do that?

I listed some items last weekend and checked the box to auto relist them if they do not sell but I have changed my mind. How do change them so they are not relisted before the end of the auction?
0 Answers No Comments 8 Views
janie-lou077
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item not returned

refunding was not an issue as in the beginning i aggreed to a refund but he must return the item, and low and behold, no item, he then accussed me of saying i hadnt received the item, i went on to say that is exactly why RM have registered post/signed for, he found everything and anything to throw... more…
5 Answers No Comments 56 Views
heatherm556
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Selling Performance

Hi, On my seller's dashboard in the "Item as described" and "p and p charges" the count shows 0.28%(1) I presume this means that one person has given me negative feedback for these categories. I am unaware of this as I have 100% positive feedback and none of my buyers has let me know that they... more…
2 Answers No Comments 36 Views
goldie128
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what is the final value fee on 1p

what is the final value when an item sells for 1p?
3 Answers No Comments 45 Views
msfiftys
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How do I remove the ammount of views displayed on my selling page?

How do I remove the ammount of views displayed on my selling page?
2 Answers No Comments 21 Views
janie-lou077
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item not returned, buyer sent threats/abuse, so ebay refunded him

item was not returned as agreed, buyer sent abuse/threats to my email and ebay condoned this, he also refused to send photographic evidence to support his allegation which was supposedly damaged item, so ebay refunded buyer out of their own pocket, this has scam written all over it, and ebay have... more…
1 Answer 1 Comment 43 Views
janie-lou077
The author of this question has not yet selected an answer as having resolved the question.

if there's a problem with the item that is sent, i've been told that the item must be returned first before anything can be done, i.e refund

if theres a problem with an item thats been sent, i am told the item has to be returned before anything can be done, i.e refund etc, is this correct ?
1 Answer No Comments 25 Views
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