Skip to main content

Answer Centre

The Answer Centre is place for eBay buyers and sellers to ask fellow members questions about buying and selling on eBay. You can also share tips and information that you feel will be useful to fellow members.

To see an video introduction on how to post a question to the Answer Centre please click here.

If you wish to answer a question, log in and click the ‘Answer’ button at the bottom of any question. Please note, each thread has a limited number of replies so answers should focus on the main question. You may also receive recognition from he original poster or other viewers if they find your answer useful.

We ask that all members adhere to the eBay Board usage policy when using the Answer Centre.

Regards
The eBay Community Team

Please enter a question before searching.
Type your question below to see if a similar question gives you an answer.
Or go directly to post a New Question.
Look in:
Similar Questions
tip text goes in here!
Cancel
Share your knowledge with other users...

Publish your advice.
Subscribe to my question: notify me of answers or comments.
Important: If your question is answered to your satisfaction, please let others know by clicking the "Yes" button next to "Does this reply answer your question?"
 
The help content goes in here!
Sort By:
Page: 5 of 2401
1892.freesia9
The author of this question has indicated that a satisfactory answer has been provided.

Buyer returning a bag as she says its too small. How do I reclaim the e-bay/pay pal fees charged for the sale please?

Can somebody tell me please how I claim back the e-bay and pay pal fees back from a sale where the buyer is returning an item as it was too small for her.
4 Answers No Comments 54 Views
monester131
The author of this question has indicated that a satisfactory answer has been provided.

Incorrect Description on Postage

I have listed a number of items which are ending this evening and have just realised the postage description is incorrect.   Should i have picked 2nd class mail but have chosen 2nd signed for, would this go against me if i only send my postage 2nd class???? more…
1 Answer No Comments 28 Views
zee_arif
The author of this question has not yet selected an answer as having resolved the question.

transaction problems

I've paid for a item through paypal as a guest user. i have the receipt and transaction number for my item. However when i go to paypal i enter the transaction number paypal does not find it or smoething..? what do i do i need a refund. thanks
1 Answer No Comments 15 Views
fkennedy123
The author of this question has not yet selected an answer as having resolved the question.

New top rated requirements need free postage how do you do this if item costs a lot to post

  how can you offer free postage when the opcost of postage will be high     
2 Answers No Comments 74 Views
bryan815803
The author of this question has not yet selected an answer as having resolved the question.

I have paid on collection but ebay still requires full payment

paid on collection not paypal how do I let paypal know
1 Answer No Comments 30 Views
classiccoins-uk
The author of this question has not yet selected an answer as having resolved the question.

HOW DO YOU PUT ITEMS TO CATEGORIES IN A SHOP

HOW DO YOU PUT ITEMS TO CATEGORIES IN A SHOP
1 Answer No Comments 10 Views
gasoleneannie
The author of this question has indicated that a satisfactory answer has been provided.

Why erratic DSR's?

I've had brilliant Seller ratings over many years, averaging 4.96 and over across all four criteria, always received great feedback, always communicate with buyer and post immediately upon payment, within minutes (apart from evenings, weekends, obviously) first class post at less than cost. After... more…
2 Answers No Comments 64 Views
lauramatthews2010
The author of this question has indicated that a satisfactory answer has been provided.

Can a seller increase the price of an item after I sent the payment?

I bought an item from a seller in Italy and they have now stated that the item price listed was incorrect and they now want more money for the item.   Are they able to do this, before I continue with the payment. The payment was through pay-pal.   Can someone please get back to me on this... more…
1 Answer No Comments 36 Views
stewartw3332
The author of this question has not yet selected an answer as having resolved the question.

Seller has relisted after me paying and not receiving

Won and paid for an item nearly 300 pounds 3 days ago via payypal, began toget suspicious after seller would not reply, have now found he has relisted the item and is now asking for payment via bank transfer only. Trying to sort with ebay but they say to wait. Can not get a number to call them on,... more…
3 Answers No Comments 53 Views
jacqui1955writing
The author of this question has not yet selected an answer as having resolved the question.

Where's the Grab a Bargain?

where has the grab a bargain gone, does anyone know?  
1 Answer No Comments 26 Views
1892.freesia9
The author of this question has indicated that a satisfactory answer has been provided.

A buyer has asked to return a bag she bought from me, she tells me it is lovely but the wrong size for her,

Please can somebody help me? A buyer bought a bag from me which I sent by special delivery, I have had a message thanking me for the lovely bag but she has asked to return it as it is too small for her, the photos and measurements were clearly stated in my listing. What do I do here please? Can... more…
4 Answers No Comments 60 Views
wottasticker
The author of this question has not yet selected an answer as having resolved the question.

how do you part refund a order

sold four different items now the buyer has emailed in broken English he wishes to cancel 1 item. how do I amend his shopping tolley
1 Answer No Comments 16 Views
city4ever2012
The author of this question has indicated that a satisfactory answer has been provided.

transaction still processing

I paid as soon as the auction had finished for an item via pay pal. On check the funds have cleared but ebay is showing me that the transaction is still processing through pay pal.   On checking with the seller they have not received the money so are not able to post the goods, I have contacted... more…
1 Answer No Comments 23 Views
chess_master2013
The author of this question has not yet selected an answer as having resolved the question.

How do you get final value fee credit?

I recently sold an item on Buy It Now for £394.99, but forgot to tick the "pay immediately box". Some scammer bought it, didn't pay and then closed down his account. I received a message saying ebay would credit the final value fee, but in my last invoice I ended up having to pay it. What do I do? more…
1 Answer No Comments 28 Views
020judy12
The author of this question has not yet selected an answer as having resolved the question.

I bought an item which did not turn up and was refunded. I then reordered it and it still has not arrived.

I bought an item which did not turn up and was refunded. I then reordered it and it still has not arrived. The resolution centre is going back to first order and not the second. How do I proceed
1 Answer No Comments 20 Views
e.a.pickup
The author of this question has not yet selected an answer as having resolved the question.

I am trying to open a not as described dispute case. But I can't because it is saying I haven't paid for the item yet.

I bid on a Decanter and paid through paypal on the 12th May.  When it arrived it was not as described on the listing.  The listing said **Mint** and perfect condition.  There was a flea bite on the stopper where it goes into the neck of the decanter.  On the main body of the decanter at the bottom... more…
3 Answers No Comments 58 Views
townieslug
The author of this question has indicated that a satisfactory answer has been provided.

how do I allow international buyer to buy my item

I have an international person trying to bid on my items but it will not allow him to. Can anyone advise if this is possible.   Regards Ian
1 Answer No Comments 16 Views
burnway10
The author of this question has not yet selected an answer as having resolved the question.

There is no browse option when uploading photos.

Hi,      There is no browse option when uploading photos on either standard or basic ,can you help please ? Thanks....Lisa
1 Answer No Comments 12 Views
oldsmithy89
The author of this question has not yet selected an answer as having resolved the question.

How do i make abid into an automatic bid

I would like to be able to make a normal bid into an automatic bid but i cant seem to find out how. Any help gratefully received.   Thanks
2 Answers No Comments 24 Views
robyncake16
The author of this question has indicated that a satisfactory answer has been provided.

seller cancels item saying sold for too low

Hi, I just won a jumper for £1.04 and the buyer has refunded my payment with the message 'Sorry. Not selling for that price.' I don't think there is anything I can do here but Just wanted to double check. Thanks more…
4 Answers No Comments 99 Views
paulined6424
The author of this question has not yet selected an answer as having resolved the question.

As a third person used my eBay account, and actually managed to spend £1300 odd, what I would like to know, what address did he use?

         What is the address that was used, as my details were used, but my details have not been changed. How does that work?
2 Answers No Comments 60 Views
kolkata74
The author of this question has not yet selected an answer as having resolved the question.

I have bid for an item in mistake-how can I retract the bid?

I have bid for an item in mistake-how can I retract it? Thanks
2 Answers No Comments 37 Views
splitpin888
The author of this question has not yet selected an answer as having resolved the question.

how do i find a seller

how to find a seller
1 Answer No Comments 20 Views
rarab13
The author of this question has not yet selected an answer as having resolved the question.

I have sold an item that I no longer have .....what shall I do

I have sold an item and th buyer has paid but have misplaced it......what can I do
2 Answers No Comments 41 Views
The help content goes in here!
  • We believe people are basically good.
  • We believe everyone has something to contribute.
  • We believe that an honest, open environment brings out the best in people.
  • We recognise and respect everyone as an individual.
  • We encourage you to treat others the way you want to be treated.
  • Further links:
    Boards Guidelines
    Groups Guidelines

To the top