i sold an item, i know it definitely works. the buyer is claiming a refund saying it doesn't work. what should i do?: Answer Centre: Community

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i sold an item, i know it definitely works. the buyer is claiming a refund saying it doesn't work. what should i do?

Aug 20, 2012 10:44 AM

the item is electronic, so it is probable that it is a user error in setting it up

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Re: i sold an item, i know it definitely works. the buyer is claiming a refund saying it doesn't work. what should i do?

Aug 20, 2012 10:55 AM

ask buyer to return for full refund of original payment

buyer returns at their expense using onlin etracking before a refund

a good seller will fund return if at fault but not obliged to

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