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i sold an item contacted the buyer giving the address where to collect but have not received any contact from him this was 8 days ago

(1 of 5)
i sold an item contacted the buyer giving the address where to collect but have not received any contact from him this was 8 days ago
Jul 16, 2012 05:37 PM

i sold a car polisher for £10 eight days ago i then contacted the buyer with my address so he could collect it but i have had no contact from him i have know relisted said item has any one had this problem and what did you do about it

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(1 of 5)
i sold an item contacted the buyer giving the address where to collect but have not received any contact from him this was 8 days ago
Jul 16, 2012 05:37 PM

i sold a car polisher for £10 eight days ago i then contacted the buyer with my address so he could collect it but i have had no contact from him i have know relisted said item has any one had this problem and what did you do about it

1 person has this question.
(2 of 5)
Re: i sold an item contacted the buyer giving the address where to collect but have not received any contact from him this was 8 days ago
Jul 16, 2012 05:41 PM

If they hadn't paid you should open a non payment dispute against them, if they were to pay now and someone else bought it you would have two buyers and one item leaving yourself open to being reported and neg feedback, by opening a dispute you will have your fees reinbursed.

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(3 of 5)
Re: i sold an item contacted the buyer giving the address where to collect but have not received any contact from him this was 8 days ago
Jul 16, 2012 05:44 PM

As it still hasn't sold I personally would remove it and open the dispute.

(4 of 5)
Re: i sold an item contacted the buyer giving the address where to collect but have not received any contact from him this was 8 days ago
Jul 16, 2012 05:45 PM

do not relist untill you have sorted out this transaction. 4 days after end of auction open a non payment dispute then close after a further 4 days you will get your fvf back they will get a strike on there account and cannot leave feedack. If you relist and sell it then the first buyer pays you can be reported for non performance and feedback left.

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(5 of 5)
Re: i sold an item contacted the buyer giving the address where to collect but have not received any contact from him this was 8 days ago
Jul 16, 2012 05:46 PM

Hi,

 

As above, not good to relist before closing a dispute.

 

You could request the buyer's contact details and ring to arrange a time for them to collect:

http://www.ebay.co.uk/sch/ebayadvsearch?_adv=1&_sofindtype=9

 

They will also get a copy of yours.

 

Incidentally, whilst you cannot refuse PayPal if that's how the buyer wants to pay (execept if in Motors, Services or Property), sellers are allowed to put 'cash on collection preferred' within their description.   There is the small risk of a report for non performance for refusing, but worth taking for expensive items.  You can point out to the buyer that it will enable them to check the item before handing over their money.


You have no protection through PayPal for items that are collected.  Therefore if you get an unscrupulous buyer they could go home and do a credit card chargeback. As you then can't provide a tracking number to prove delivery and/or proof of posting, the buyer will be refunded. A signed receipt will not suffice.  


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