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Have sold a ceramic tile,which despite being well packaged has arrived broken.Am I liable to refund p+p charges to buyer?
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Have sold a ceramic tile,which despite being well packaged has arrived broken.Am I liable to refund p+p charges to buyer?

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hbuc6409 (192 ) View Listings
hbuc6409
(1 of 5)
Have sold a ceramic tile,which despite being well packaged has arrived broken.Am I liable to refund p+p charges to buyer?
Sep 9, 2012 01:24 PM

Have sold a ceramic tile,which has arrived broken.Am I liable for refunding p+p charges to buyer as well as sold price?
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hbuc6409 (192 ) View Listings
hbuc6409
(1 of 5)
Have sold a ceramic tile,which despite being well packaged has arrived broken.Am I liable to refund p+p charges to buyer?
Sep 9, 2012 01:24 PM

Have sold a ceramic tile,which has arrived broken.Am I liable for refunding p+p charges to buyer as well as sold price?

1 person has this question.
topcat83 (2426 ) View Listings
topcat83
 
(2 of 5)
Re: Have sold a ceramic tile,which despite being well packaged has arrived broken.Am I liable to refund p+p charges to buyer?
Sep 9, 2012 01:26 PM

fraid do buyer is due full  refund of original payment

see here how to claim

 

http://members.ebay.co.uk/ws/eBayISAPI.dll?ViewUserPage&userid=topcat_posts_a_parcel#Link03


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http://members.ebay.co.uk/ws/eBayISAPI.dll?ViewUserPage&userid=redalligator1

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davidr963 (2126 ) View Listings
davidr963
(3 of 5)
Re: Have sold a ceramic tile,which despite being well packaged has arrived broken.Am I liable to refund p+p charges to buyer?
Sep 9, 2012 01:27 PM

If the item has arrived damaged the buyer is entitled to a full refund including P&P,

 

However, according to ebay rules you are not required to pay return postage costs althogh some sellers will do this,

 

item must be returned via a trackable method by the buyer.

 

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topcat83 (2426 ) View Listings
topcat83
 
(4 of 5)
Re: Have sold a ceramic tile,which despite being well packaged has arrived broken.Am I liable to refund p+p charges to buyer?
Sep 9, 2012 01:40 PM

the item doesn't need to be returned   why waste money returning broken goods

 

the buyer can return direct to royal mail free post if they want to see it


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Selling a mobile laptop or high risk item read Nigeria Scam
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dollipoppies (865 ) View Listings
dollipoppies
 
(5 of 5)
Re: Have sold a ceramic tile,which despite being well packaged has arrived broken.Am I liable to refund p+p charges to buyer?
Sep 9, 2012 01:41 PM

There would be no point in asking the buyer to return a broken item. if you have proof of damage from a photo, then the buyer is due a full refund.

He shouldn't be out of pocket for something that was not his fault.

 

Ask him to keep all pckaging and the broken item in case R.M. want to see it.


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