Skip to main content

Shop by
category

Daily Deals

buyer not received item

Subscribe to RSS

Original Question

paulflem1951 (460

) View Listings

(1 of 2)

buyer not received item

Jul 16, 2012 05:27 PM

My buyer paid promptly and the item was dispatched. The buyer has since reported that she has not received the item (I do have the postage receipt), and opened a case through the resolution centre. I've not had any correspondance from ebay regarding the matter. Should I have had any communication from ebay?? what do i do?

paulflem1951 (460

) View Listings

(1 of 2)

buyer not received item

Jul 16, 2012 05:27 PM

My buyer paid promptly and the item was dispatched. The buyer has since reported that she has not received the item (I do have the postage receipt), and opened a case through the resolution centre. I've not had any correspondance from ebay regarding the matter. Should I have had any communication from ebay?? what do i do?

1 person has this question.

cackle_frodo (1166

)

(2 of 2)

Re: buyer not received item

Jul 16, 2012 05:30 PM

Hi,

Believe you should have received an alert/message to notify you a dispute had been opened - but never been through the process myself.

As you can't provide a tracking number to prove delivery, then you will need to refund the buyer in full and then file a claim with R.M.

Want to improve your responding ? Click on the LOGO